Researching Search

more outtakes from the 2nd edition of Blueprints, most likely destined for the long anticipated yet never begun […]

First day of preschool!

First day of preschool!, originally uploaded by Box and Arrow. And at the end of her first week, […]

Calling SV IA’s…

Check out the PARC Forum on September 18, 2008 Residual Categories: Silence, Absence and Being an Other Residual […]

Designers and Doctors

Several years back, John Zapolski urged all the members of my design team to read Atul Gawnde’s essay […]

Anyone want to help me write a book?

First draft of a chapter for the second edition… love to get some help as I warm up.

Background: we’re trying to tighten up the book so it reads more quickly and can be accessible to more people. In doing so, we tried to collapse two chapters into one. I’m wondering if the section “those people” should just be axed. Yes, it’s useful information but is it really relevant to information architecture in particular and is it really necessary in this era in which there are so many good books on user research?

Please forgive dreadful formating madness… I exported pretty directly from Word, and we all know how well that works. But I’d rather spend time writing than formatting.

One thing after another

My daughter was born a week after my grandfather’s second wife died. He said to me on the […]


IMG_1792, originally uploaded by Box and Arrow. Sometimes your heart isn’ t big enough to hold that much […]

Plurk’s motivation

Plurk’s motivation, originally uploaded by Box and Arrow. I’m playing with Plurk, and while I find the UI […]

Size Matters

2008-05-05_1101, originally uploaded by Box and Arrow. One of the things I’ve been thinking about and watching for […]

You Are Weird

A nice reminder of the wisdom of “You are not the user” at a product manager’s blog: Eating […]

Amelie Vaudevillian

MVI_0965 Originally uploaded by Box and Arrow We celebrate flickr’s new video feature with Amelie’s debut as a […]

Notes from last night’s product managment class

Last night’s Product Management class covered two important business areas: Business development (Guest lecturer to remain anonymous) and “Tips for success in growing revenues” – Guest Lecturer: Steve Tennant. I’ll put up tennant’s slides when/if they become available. The BD talk was from an individual from a big company with a lot of paranoia any time any of their people talk, I appreciated the chance to learn.

A couple of metaobservations. In a case study, one observation was that advertisers just won’t advertise against user-generated media. There is too much concern over potential porn, infringement and old-fashioned crappiness, making many UGD projects unprofitable, despite guarantees you put in place. Hardly news: i remember randy Farmer mentioning this being a problem back in his palace days. Interesting that with the prevalence of UGC it still hasn’t been solved though.

Secondly, it was pointed out that 99% of your end users will watch the work of the 1% who will actually make content with any tool you offer, which means you have got to make certain that you have enough traffic that 1% of that 1% will actually be cool enough to attract an audience (Don’t forget Sturgeon’s law!), or the whole thing is unprofitable.

That’s motivating

That’s motivating, originally uploaded by Box and Arrow. No, that is not me. This definitely motivates me to […]

The News Business

Out of Print in The New Yorker

Three centuries after the appearance of Franklin’s Courant, it
no longer requires a dystopic imagination to wonder who will have the
dubious distinction of publishing America’s last genuine newspaper. Few
believe that newspapers in their current printed form will survive.
Newspaper companies are losing advertisers, readers, market value, and,
in some cases, their sense of mission at a pace that would have been
barely imaginable just four years ago. Bill Keller, the executive
editor of the Times, said recently in a speech in London, “At
places where editors and publishers gather, the mood these days is
funereal. Editors ask one another, ‘How are you?,’ in that sober tone
one employs with friends who have just emerged from rehab or a messy
divorce.” Keller’s speech appeared on the Web site of its sponsor, the Guardian, under the headline “NOT DEAD YET.”

Amelie: faith healer

Hospital helper, originally uploaded by Box and Arrow. She climbs in my bed, demands getting under covers, steals […]

Why We Lie

From The Financial Times, Seven categories of rot that appeal to big cheeses Last week, I came across […]

Tell Me a Story

Truth, naked and cold, had been turned away from every door in the village. Her nakedness frightened the […]