How to Deliver a Usability Report
“The finest set of recommendations will be rejected if the form in which
they are received is seen as hostile or belligerent. I recently received a
copy of an unsolicited report sent to a firm that seemed unimpressed with
the writer’s efforts. The reasons why are instructive to us all.”
http://www.asktog.com/columns/047HowToWriteAReport.html
Internet World: Deconstructing Maytag.com. (via tomalak.org)
“Terry Swack and John Shiple. Few sites have such a strong online brand and
identity. Browsing products is a sweet experience. The well-structured,
cleanly designed site makes finding products very easy, and the tons of
information available is clearly presented, which makes ordering simple.”
http://www.internetworld.com/060101/06.01.01decon.jsp
The Four Horsemen of Usability —
“As of June 2001, four web
properties control more than 50% of all the time spent online by U.S.
surfers. This means that you can throw away your usability guidelines and
follow these companies. They spend millions on usability testing and they
are driving standards by sheer market force. You have no choice but to
follow their lead.”