Interface design makes the New York Times. Interface Design Is Trickier Than It Seems
“Here’s good interface design: A Palm organizer’s Address Book screen has a New button?but the Delete command is hidden in a menu, because you add names much more frequently than you delete them. Here’s bad design: Cell phones that make you dive into menus just to turn off the ringer.
He goes on to tell an anecdote that illustrates the complexities of designing a robust interface for a number of different scenarios… proving interface design is indeed tricky. And perhaps left up to people who are trained in it?