best practices:relaunches

My AltaVista : –The New AltaVista — lets users try out and give feedback on the new altavista […]

My AltaVista : –The New AltaVista — lets users try out and give feedback on the new altavista interface rather than launcing it on unsuspecting users, resulting in massive bailout and tons of CS complaints (most people hate change, even change for the better) There was a good Jupiter research report on this a while ago, with many tasty numbers, but you’ll have to pay for it!